Many thanks for your help in getting compensated for my phone breakage. I am fully aware that you probably needed to use all your skills of persuasion as I was not really within my rights, although morally I feel it was the right thing. Very rare in this day and age that you get any sort of customer service, but on this occasion you have been great and have my upmost gratitude! Thank you!
I don't usually write letters of praise, because I expect to get good service. However, the way my burglary claim was dealt with was first class and most welcome at such a stressful time - well done Westhill.
As a new client I would like to say how much I appreciated the service that I received from your collegue Hannah, she was cheerful, efficient and charming, and gave me confidence that the purchase of my home/contents policy was being dealt with in a proffesional manner.
In all my dealings with your staff I have found them to be both knowledgeable and professional. I now have all my insurances with you.
I have used Westhill for years for my bike insurance, but I never realised you would be so competitive for my home contents too. I would have no hesitation in recommending you to others.
Please thank Deniz for all her efforts. In these days of automated telephone responses, call centres and emails, it has been so refreshing to do business with a company where I can get to talk to a real person.
I just wanted to say how fantastic the service has been from you and Westhill. My wife started a claim under our household insurance policy on the 10 of November. Here we are on the 18 November and the claim has already been settled to our complete satisfaction. Running a busy business means that time to sort these things out is usually rare. The support from Westhill Insurance Service was superb and we hardly had to lift a finger with the claims procedure. Outstanding service all round and would have no hesitation in recommending your Company to others.
.......... please also thank Damien for his advice on my home contents policy, it is so rare to actually get to speak to somebody nowadays and for anybody to take the time to make sure you understand what they have said. I will recommend Westhill to my friends.
My son said you provided the best quote for his motorbike policy and so I thought I'd try you for my home insurance - I'm so glad I did, your quote and service was the best I found. Thank you!
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