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Winter is on the way and ABI warns of the danger of frozen pipes

The Association of British Insurers (ABI) is warning householders to act now to avoid the misery and damage that frozen and burst pipes can cause as winter starts to bite.

During the bitter and abnormally cold winter of 2010, insurers paid out £1billion to customers who had suffered burst pipe damage – and this was for a fairly short period between 24 November and 31 December.

There are some simple, effective and fast steps you can take to reduce the risks of suffering the effects of freezing temperatures, and these include:

  • Make sure that water pipes and water tanks in the loft are insulated with good quality lagging
  • Know where your stopcock to turn off the incoming water supply is located – and make sure it works! (they can become difficult to turn on and off if not used for long periods)
  • Repair any dripping taps as this will prevent water from freezing,


If you are unlucky and your pipes do freeze:

  • Turn water off at the main stopcock and thaw pipes with a hairdryer or a hot water bottle - gentle consistent heat is best.
  • If a pipe has burst, turn off the water at the stopcock. Switch off central heating and any other water heating installations. Open all taps to drain the system.
  • Contact your insurance company helpline for help and advice, including arranging for professional repairs to be carried out.


If you have any queries regarding your property insurance, just pick up the phone to our friendly team here at Westhill Insurance Services. Whilst home insurance will pay for the often considerable damage caused by burst pipes, it cannot compensate for the misery and inconvenience they cause: this is when it is good to know you have someone on your side to help you through the claims process. Our staff are fully trained – and happy to assist – so if you ever do have reason to ask for help, we will always be sure to do our best to ensure you sort out your problems, and so get your home dry and warm as quickly as possible.

Contact Westhill Insurance Services, today.

Posted on 12th December, 2013